Every after-sales issue in one queue.

Repairs, replacements, payment disputes and questions from customers, agents and shops, tracked from first contact to resolution.

What you get

Tickets from anywhere
Customer app, agent app, SMS or your own team.
Linked to the contract and device
Each ticket shows the customer, contract, payments and device history.
Queues and SLAs
Route by type and location; track response and resolution times.
Repairs and replacements
Swap a device and keep the contract and locking in sync.
Automation
Auto-assign, escalate and notify with rules you set.
Reporting
Volumes, resolution times and root causes per product and shop.

01
Open
A ticket comes in from the customer app, an agent or your team, already linked to the contract.
02
Resolve
It is routed to the right queue, worked, and closed with the fix recorded on the device.
03
Learn
Reports show which products and shops generate issues, so you can fix the cause.

Works with

FAQ

Can my repair partner use it?

Yes, with partner access limited to their own tickets.

Does it replace my helpdesk?

For device financing operations, yes: it knows contracts, payments and devices, which generic helpdesks do not.

Is it included with the customer app?

The customer app can open tickets; the ticketing module is where your team works them.

See the ticketing queue and a device swap in a demo.